Are tickets required?
Does my child need a ticket to attend?
What’s the difference between a ticket and a badge?
If you purchase at the Box Office onsite, your ticket is redeemed automatically and you’re given your badge directly.
How do I buy admission at the door?
How do I get a Day Pass?
Do I need to print my tickets?
If you don’t bring your ticket with you, you’ll be directed to the line for the Box Office Admin. The Admin will be able to research your weekend admission tickets, though you’ll be required to show a government-issued photo ID. This process is neither quick nor painless, so we definitely suggest you bring your tickets!
You must absolutely have your tickets for Catered Events, such as Tea Parties, Absinthe Tastings, or Dinners. The ticket-checker at the door is NOT able to look you up by name or email.
How do I print my ticket?
Please note that just a copy of your receipt is not what we need – we need your ticket with the barcode on it!
If I lose my badge, can I get another?
Unfortunately, we must assume that every badge is out there being used by somebody at the event. A SPWF badge is like cash – don’t lose it! There are no free replacements. This holds for any Advance-Mailed Badges – if you don’t bring it with you, you’ll have to buy another onsite.
How do I upgrade to a VIP or VIP Luminary badge?
VIP upgrades are handled individually, by request.
What if I bought tickets, but am unable to attend?
Tickets may be transferred by emailing your Ticketleap ticket to another person – they can print it out and bring it to the Box Office to be redeemed for a badge. If your ticket has already been redeemed via the Advance Mail Add-On, you can give your physical badge to another person to bring to the event if you can not attend.
Tickets are non-refundable, except in the event of a documented medical emergency. Please contact [email protected] if you need to request a refund. Refunds are only processed after the event. Refunds are at management’s discretion.
Box Office Questions
Where is the Box Office?
Is there a Box Office at the Radisson?
What can I do (and not do) at the Box Office?
- Redeem pre-order tickets for badges
- Buy admission – weekend or day-pass
- Upgrade existing badges to VIP or VIP Luminary (if available)
- Buy tickets to Catered Events
What can’t I do at the Box Office?
The Box Office is unfortunately neither equipped nor trained for the following:
- Lost & Found
- Merchandise Sales
We do have an excellent Information Desk that can assist you with these things, though!
What can I expect the Box Office line to be like? Can I skip waiting in line?
However, if you’d like to skip the line entirely, you can add on the Advance Mailing option when you purchase. All your weekend badges will be mailed to you 2 weeks before The Steampunk World’s Fair. Keep in mind that you’ll still need your tickets for any catered events, such as Tea Parties or Dinners.