Ticketing FAQ

Are tickets required?
Yes! You can purchase tickets online here. We have a variety of ticket levels, which are are described on the ticketing page. Advance sales are for weekend passes only. Single day passes WILL be available but only at the event Box Office onsite. The Box Office can accept cash and credit cards for payment. Read the Ticket FAQ for more information about tickets.
Does my child need a ticket to attend?
There is Youth Admission available, at half the price of a regular General Admission, for children ages 7 to 14. Children under 7 get in free with a paid parent or guardian. If the paid parent/guardian has a VIP ticket, any paid or free children can accompany them into VIP events of that level (unless those events are 18+ or 21+).
What’s the difference between a ticket and a badge?
You can purchase a ticket in advance and bring it to redeem onsite for your badge (aka “credential”), which you’ll keep on you at all times during the event.  You must wear your badge at all times, with your name clearly written on it, while at the event.

If you purchase at the Box Office onsite, your ticket is redeemed automatically and you’re given your badge directly.

How do I buy admission at the door?
Simply get into the “Purchase Admission” line at the Box Office! Payment will be accepted in cash, or Visa/Mastercard/Discover/AMEX. Sorry, no personal checks or PayPal can be accepted onsite.
How do I get a Day Pass?
Day passes (badges good for one full day at the event) will be available onsite at the Box Office.  The door prices are posted a couple weeks before the event starts.
Do I need to print my tickets?
Unless you purchased the Advance Mail add-on, you should print your weekend ticket for fast redemption at the box office onsite. We can accept a digital version on a phone or tablet screen as well.

If you don’t bring your ticket with you, you’ll be directed to the line for the Box Office Admin. The Admin will be able to research your weekend admission tickets, though you’ll be required to show a government-issued photo ID. This process is neither quick nor painless, so we definitely suggest you bring your tickets!

You must absolutely have your tickets for Catered Events, such as Tea Parties, Absinthe Tastings, or Dinners. The ticket-checker at the door is NOT able to look you up by name or email.

How do I print my ticket?
Once you’ve completed a ticket purchase online, you’ll receive a link via email from TicketLeap, enabling you to view or print. Alternatively, you can log back into Ticketleap and view/print from there.

Please note that just a copy of your receipt is not what we need – we need your ticket with the barcode on it!

If I lose my badge, can I get another?

Unfortunately, we must assume that every badge is out there being used by somebody at the event. A SPWF badge is like cash – don’t lose it! There are no free replacements. This holds for any Advance-Mailed Badges – if you don’t bring it with you, you’ll have to buy another onsite.

How do I upgrade to a VIP or VIP Luminary badge?

VIP upgrades are handled individually, by request.

Your original ticket(s) will be Redeemed, and you’ll get a Promo Link via email, good for a credit toward new tickets in the amount you spent on your original ones.  Click the link, buy new tickets, promo applies at checkout.
To request an upgrade, either fill out the form at https://silverphoenix.ticketleap.com/contact/ or email [email protected] with the specifics – what event, which tickets, what email you used to make the purchase.
What if I bought tickets, but am unable to attend?

Tickets may be transferred by emailing your Ticketleap ticket to another person – they can print it out and bring it to the Box Office to be redeemed for a badge. If your ticket has already been redeemed via the Advance Mail Add-On, you can give your physical badge to another person to bring to the event if you can not attend.

Tickets are non-refundable, except in the event of a documented medical emergency. Please contact [email protected] if you need to request a refund. Refunds are only processed after the event.  Refunds are at management’s discretion.

Box Office Questions

Where is the Box Office?
The Box Office will be set up in the lobby of the Embassy Suites. Our planned hours of operation will be posted when determined.
Is there a Box Office at the Radisson?
No, all attendee ticket redemption and sales are at the Box Office in the Embassy Suites.
What can I do (and not do) at the Box Office?
The Box Office can do any of the following:

  • Redeem pre-order tickets for badges
  • Buy admission – weekend or day-pass
  • Upgrade existing badges to VIP or VIP Luminary (if available)
  • Buy tickets to Catered Events

What can’t I do at the Box Office?

The Box Office is unfortunately neither equipped nor trained for the following:

  • Lost & Found
  • Merchandise Sales
  • Information

We do have an excellent Information Desk that can assist you with these things, though!

What can I expect the Box Office line to be like? Can I skip waiting in line?
We expect Box Office lines to be short and painless, especially for redeeming tickets bought in advance.

However, if you’d like to skip the line entirely, you can add on the Advance Mailing option when you purchase. All your weekend badges will be mailed to you 2 weeks before The Steampunk World’s Fair. Keep in mind that you’ll still need your tickets for any catered events, such as Tea Parties or Dinners.

Catered & Special Events

Do I need to print my tickets to Catered Events?
YES! There will be a staff member at the restaurant door to scan your tickets. The remote scanner does NOT have the ability to research your tickets by name, so PLEASE bring them with you to the restaurant.
What if I lost my Catered Event ticket, or can’t print it?
We can scan a barcode from your Ticketleap ticket displayed on your phone or tablet. If you cannot find your ticket, bring a government-issued photo ID to the box office in the Embassy lobby, and we can research and print your ticket for you.